Refund policy

Our desire is to make every purchase a happy one! Eligible items may be returned within 30 days of the purchase date for a refund or gift card. Ineligible items include body care, select used items, and licensed products. Not sure if your item qualifies for a return? Click here to chat with a Customer Experience Agent!

Items must be securely packed in original packaging to ensure safe delivery back to our facility. If items arrive back at our facility broken, it could impact the refund amount.
Once your items have been safely packaged up, our team will schedule a UPS pickup to conveniently retrieve the merchandise from your home. In this event, we would cover all return fees minus a $5.99 service charge that UPS charges us.
Once your merchandise has been returned to our facility, please allow us up to 5 business days to process the return and issue a refund or gift card.
Please note original shipping fees are non-refundable.

International Return Policy:

Our desire is to make every purchase a happy one! Eligible items may be returned within 30 days of the purchase date for a refund. Ineligible items include body care, select used items, and licensed products. Not sure if your item qualifies for a return? Click here to chat with a Customer Experience Agent!

When returning an item, International customers are responsible for the cost of returning shipping fees.
Items must be securely packed in original packaging to ensure safe delivery back to our facility. If items arrive back at our facility broken, it will impact your refund amount.
Once your merchandise has been returned to our facility, please allow us up to 5 business days to process the return and issue a refund.
Please note original shipping fees are non-refundable.
Be sure to take note of your return tracking number so the package can be conveniently tracked. Goose Creek is not liable for lost packages when making a return.